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Subscription Overview

The Subscription Page is a central hub where account holders can manage their credit balance and review their transaction history. 

Go to the Group Page and select Subscription in the left column. 

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Package Type

Once on the Subscription Page, account holders can see the package type and the Start/End Dates of their subscription. When the subscription approaches its End Date, a Renew Plan button will appear to notify the account holder to renew before their subscription expires.

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Credit Balances

Credit Balances are displayed to show the current balance of each credit type in your account.

*Important: A negative or zero balance of any credit will not disrupt live event check-ins. However, the credit balance must be restored to zero in order to download a report or create a new event. 

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Credit Types: Attendee and Lead Retrieval Credits. 

Credit is a redeemable item. To learn more about credits, click here.

If you see that you are running low on credits you can click the Buy More button and purchase new credits a la carte. They will be added to your Shopping Cart where you can review your purchase and proceed to checkout. To learn more about the Shopping Cart click here.  

Transaction History

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Click on the Transaction Type dropdown menu to see Debits, Credits and Payments:

  • Debits: Review the type and quantity of used credits per event
  • Credits: Review the type and quantity of purchased credits 
  • Payments: Review payment history 

To learn more about transaction history and downloading receipts click here.

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