Subscription Overview

The Subscription Page is a central hub where account holders can manage their credit balance and review their transaction history. 

Go to the Group Page and select Subscription in the left column. 


Package Type

Once on the Subscription Page, account holders can see the package type and the Start/End Dates of their subscription. When the subscription approaches its End Date, a Renew Plan button will appear to notify the account holder to renew before their subscription expires.


Credit Balances

Credit Balances are displayed to show the current balance of each credit type in your account.

*Important: A negative or zero balance of any credit will not disrupt live event check-ins. However, the credit balance must be restored to zero in order to download a report or create a new event. 


Credit Types: Attendee and Lead Retrieval Credits. 

Credit is a redeemable item. To learn more about credits, click here.

If you see that you are running low on credits you can click the Buy More button and purchase new credits a la carte. They will be added to your Shopping Cart where you can review your purchase and proceed to checkout. To learn more about the Shopping Cart click here.  

Transaction History


Click on the Transaction Type dropdown menu to see Debits, Credits and Payments:

  • Debits: Review the type and quantity of used credits per event
  • Credits: Review the type and quantity of purchased credits 
  • Payments: Review payment history 

To learn more about transaction history and downloading receipts click here.

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